Refund Policy

Overview

We want you to be satisfied with SalesOS. This policy outlines how cancellations and refunds work for our subscription plans.

Free Plan

The Free plan is free forever and requires no payment information. There is nothing to refund. You can use the Free plan for as long as you like, subject to the monthly credit limit.

Paid Subscriptions

Free Trial Period

Paid plans include a 14-day free trial. During the trial period, you have full access to your plan's features and credits. If you cancel before the trial ends, you will not be charged.

Cancellation

You can cancel your subscription at any time from your account Settings page. When you cancel:

• Your subscription remains active until the end of the current billing period
• You retain full access to all features until the period ends
• Your account automatically downgrades to the Free plan afterward
• Your data (accounts, research results, reports) is preserved and accessible on the Free plan

Refunds

Because you can cancel at any time and retain access through the end of your billing period, we generally do not offer prorated refunds for partial months. However, we will consider refund requests in the following situations:

• Service outage: If the Service was unavailable for an extended period (more than 24 consecutive hours) during your billing cycle, you may request a prorated credit or refund
• Billing error: If you were charged incorrectly (e.g., duplicate charge, wrong plan amount), we will issue a full refund for the erroneous charge
• First billing cycle: If you are within 7 days of your first paid charge (after the trial period) and have not consumed more than 10% of your monthly credits, you may request a full refund

How to Request a Refund

To request a refund, email us at keith@salesos.dev with:

• Your account email address
• The reason for your refund request
• The billing period in question

We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Paddle (our payment processor) and typically appear on your statement within 5-10 business days, depending on your payment provider.

Credits

Research credits are non-refundable once consumed. Credits reset each billing cycle and unused credits do not roll over. Refunds for the subscription fee do not retroactively deduct consumed credits — once research has been run, those results remain in your account.

Plan Downgrades

When downgrading to a lower-tier plan, the change takes effect at the start of your next billing cycle. You are not charged the difference, and you are not refunded the difference. You retain your current plan's features and credits until the cycle ends.

Disputes

If you have a billing dispute, please contact us at keith@salesos.dev before initiating a chargeback with your payment provider. We are committed to resolving billing issues quickly and fairly. Chargebacks initiated without prior contact may result in account suspension.

Payment Processor

All payments are processed by Paddle, which acts as our Merchant of Record. Paddle handles all payment processing, invoicing, tax collection, and refund disbursement. Refund processing times are subject to Paddle's procedures and your payment provider's policies.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through the Service at least 30 days in advance. The policy in effect at the time of your purchase governs your refund rights for that transaction.

Contact

Questions about refunds? Email us at keith@salesos.dev